Terms of Service

Last updated 27 September 2026

1. Agreement

These terms are an agreement between you and BusinessGenics d.o.o., Borongajska cesta 82, Zagreb, Croatia ("we", "us"), which operates MNCL360. They govern your use of MNCL360. By creating an account you accept them. If you accept on behalf of a company, you confirm you have authority to bind it.

2. The service

MNCL360 is a platform for marketing agencies to manage clients, track performance, and produce reporting. We may add, change or remove features. If we materially reduce functionality you rely on, we will give reasonable notice.

3. Accounts

• You are responsible for activity under your account and for keeping credentials secure.
• You must be at least 16 and provide accurate information.
• You are responsible for the people you invite into your workspace and for what they do in it.
• Tell us promptly at security@mncl360.com if you suspect unauthorised access.

4. Plans, trials and billing

• Every new workspace gets 30 days with no usage limits.
• After the trial, a workspace without a paid subscription continues on the free tier: 5 clients, with your whole team included at no extra cost. Data above the client limit is never deleted — it becomes read-only until you upgrade or reduce your client count below the limit.
• Paid plans are billed monthly in advance through Stripe and renew automatically until cancelled.
• Cancel at any time; you keep access until the end of the paid period. We do not refund partial months unless required by law.
• We may change prices with at least 30 days' notice before your next renewal.

5. Your content

You keep all rights to the data you put into MNCL360. You grant us a limited licence to host, process and display it solely to provide the service to you. We do not use your content to train models, and we do not share it between workspaces.

You are responsible for having the right to upload it, including any personal data about your own clients and their customers, and for complying with data protection law in doing so. Our Data Processing Agreement forms part of these terms and applies whenever we process personal data on your behalf.

6. Third-party connections

When you connect an advertising platform or other third-party account, you authorise us to access it on your behalf within the permissions you grant. Your use of those platforms remains governed by their own terms. We are not responsible for changes they make, or for data they make unavailable to us.

7. Acceptable use

You may not:

• break the law, or infringe anyone's rights, using the service
• upload malware, or attempt to breach, probe or overload our systems
• access another workspace's data, or attempt to
• resell or white-label the service without a written agreement with us
• use it to send unsolicited messages, or in breach of an advertising platform's policies

We may suspend an account that breaches this section, with notice where it is reasonable to give it.

8. AI-generated output

Some features generate text — summaries, research briefs, report narratives. Output can be wrong or incomplete. You are responsible for reviewing anything generated before you rely on it or send it to a client. Reports are editable before sharing for exactly this reason. AI output is not professional advice of any kind.

9. Availability

We aim to keep MNCL360 available but do not guarantee uninterrupted service. We may take it down for maintenance, and we depend on third-party providers whose outages can affect us. No specific uptime is promised unless separately agreed in writing.

10. Termination

You may close your account at any time. We may terminate for material breach, or with 30 days' notice for any reason. On termination you may export your data for 30 days, after which we delete it in line with the Privacy Policy.

11. Warranties and liability

The service is provided "as is", without warranties of any kind to the extent the law allows. We are not liable for indirect, incidental or consequential loss, or for lost profits, revenue, data or business opportunity.

Our total liability in any 12-month period is limited to the amount you paid us in that period. Nothing here excludes liability that cannot lawfully be excluded.

12. Changes

We may update these terms. For material changes we will email account administrators at least 30 days before they take effect. Continuing to use the service after that means you accept them.

13. Governing law

These terms are governed by the laws of the Republic of Croatia, and the courts of Croatia have exclusive jurisdiction, without limiting any mandatory consumer rights you have where you live.

14. Contact

BusinessGenics d.o.o., Borongajska cesta 82, Zagreb, Croatia
legal@mncl360.com